Non-tangible irrevocable goods ("Digital products")
Digital products include our downloads and training courses.
When Refunds Are Not Available:
- We do not issue refunds for digital products once access has been granted or the product has been downloaded, whichever occurs first.
- Digital products are considered "accessed" when you receive login credentials to a course portal, download a file, or view protected content.
Exception for Technical Failures:
If you experience technical issues that prevent access to your purchased digital product and we are unable to resolve the issue within 48 hours, you may be eligible for a full refund. Contact us immediately at ryan@appliedbehavioral.health.
Satisfaction Guarantee for Courses:
For our comprehensive training programs (including Breakthrough ADHD Training for Behavior Analysts™), if you are unsatisfied within the first 7 days AND have completed less than 25% of the course content, you may request a refund.
Refund Policy for Services Rendered
Services Defined:
For purposes of this policy, "services" include ADHD coaching, parent training, professional consultation, and live webinars.
1. General Policy
All fees paid for services rendered are final and non-refundable. Payments compensate directly for time, expertise, and resources utilized.
2. Eligibility Parameters
Refunds are only considered for non-delivery of service, internal administrative tracking errors, or provider-side cancellations due to sudden emergencies.
3. Non-Refundable Circumstances:
- Subjective preference or personal perspective after a service has been completed.
- Failure to attend scheduled telehealth sessions without proper administrative notice.
- Change of mind or schedule shifting after dedicated clinical time has been reserved for you.
4. Refund Request Procedure:
Submit a formal written request to ryan@appliedbehavioral.health within 30 days of purchase. Please allow 5 business days for our team's structural review and 10 business days for automated processing of approved adjustments.